Delivering the Best Experience through Service Excellence and Customer Engagement

Because our tenants and customers are important parts of our businesses, we pay close attention to the things that matter most to them. We regularly conduct tenant and customer satisfaction surveys to listen to their voices, understand their priorities, and enhance the quality of our services.


During the Reporting Period, we asked our customers and guests to rate their experience with us on a scale of 1-5. The results were positive, with an average score of 4.3 out of 5. In our recent tenant satisfaction, we got an average score of 79.0 out of 100. We understand that there is always room for improvement and are committed to improving our customer experience.

Property Owner Satisfaction Surveys

Overall Satisfaction Score

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Response Rate

Tenant Satisfaction Surveys

Overall Satisfaction Score

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Response Rate


Our hotel guests shared their thoughts and feedback on their stay with us. Here are some of the comments:


Best Choice for Our Quarantine
“This hotel really found a special place in our heart. We had anticipated our quarantine with mixed feelings but the hotel team turned it into a very pleasant experience.”


Pleasant Surprise for Quarantine Stay
“We were impressed by the friendly and courteous reception of the hotel stuff, the timely delivered high-quality meals, and the spacious comfy bed. The quality of this hotel stay is way beyond our expectations. Good job, Nina Hotel!”

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